Ariba Empowerment Services

For organizations under pressure to improve their bottom line, rapid adoption of new spend management software is critical to achieving more savings, sooner. The Ariba Empowerment Package integrates four distinct application support services-Helpdesk, Site Administration, Event Day Management, and the Sourcing Support Desk-to help organizations transition quickly into the world of online sourcing. Available to companies that use Ariba QuickSource and Ariba Sourcing, the Ariba Empowerment Package delivers the necessary support services to maintain competitive advantage over the long term.

Help Desk Support. A team of product specialists are available to answer your questions-via phone or email-and provide navigation and functionality support to ensure successful utilization of Ariba solutions.

  • Global, multilingual, 24x5 support for buyers and suppliers
  • Single point of accountability
  • Rapid issue resolution
  • Experienced resources for fast and complete resolution

Site Administration. This centralized site management service provides rapid execution of tasks including administration of site text and graphics, modification of user roles and permission levels, addition and removal of buyers, and modification of site default settings.

  • No need to dedicate internal resources to maintain site
  • Enhanced site administration consistency

Event Day Management. This operational support helps buyers execute online sourcing projects such as surrogate bidding, reactive auction monitoring, enforcement of event rules, pausing, extending and resuming events, bidder and bid removal, and messaging management.

  • Greater number of smoothly executed projects
  • Operational consistency in event administration
  • Better project results when market intervention is necessary

Sourcing Support Desk. Experienced Ariba personnel provide advice, guidance, and best practices information to support sourcing projects.

  • Optimal project results through use of the most favorable project structure
  • Increased competency among users as they learn and reinforce sourcing best practices
  • Greater consistency and quality in online sourcing projects

Benefits of the Ariba Empowerment Package

  • Ensures that suppliers and buyers make a fast, easy and lasting transition to online sourcing.
  • Removes the burden of support from your buyers, enabling them to focus on core business issues.
  • Provides support across multiple time zones and languages-resulting in faster issue resolution.
  • Increases confidence of suppliers through third-party management of event days.
  • Offers 24x7 multilingual supplier training.
  • Increases the number of projects that execute smoothly.